Contact Us
Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082
General Information: (972) 766-6900
TDD: (800) 735-2989 (for the hearing-impaired)
| Customer Service Numbers | |||
|---|---|---|---|
| Group Products | |||
| For Customer Service please call the number on the back of your ID card, or call one of the following numbers: | |||
| PPO/POS/Indemnity Plans Monday to Friday 8 a.m. to 8 p.m. CT |
(800) 521-2227 | ||
| HMO Blue Texas Plans Monday to Friday 8 a.m. to 8 p.m. CT |
(877) 299-2377 | ||
| Dental Monday to Friday 8 a.m. to 6 p.m. CT |
(800) 521-2227 | ||
| Behavioral Health Services (Non-HMO) Monday to Friday 8 a.m. to 6 p.m. CT |
(800) 528-7264 | ||
| Magellan Behavioral Health (HMO Only) Monday to Friday 8 a.m. to 6 p.m. CT |
(800) 729-2422 | ||
| Membership Department Monday to Friday 8 a.m. to 6 p.m. CT |
(800) 445-2227 | ||
| Contact List for Local Sales Offices | |
| Sales Office | Contact Number |
| Amarillo 7901 Wallace Boulevard Amarillo, TX 79124 |
(806) 371-3052 |
| Austin 9442 Capital of Texas Highway, North Suite 500, Arboretum Plaza II Austin, TX 78759 |
(800) 336-5696 |
| Beaumont 2615 Calder Street Suite 700 Beaumont, TX 77702 |
(409) 896-0100 |
| Corpus Christi 4444 Corona Drive Suite 120 Corpus Christi, TX 78411 |
(800) 442-1685 |
| Dallas/ Fort Worth 1001 E. Lookout Drive Building B, 14th Floor Richardson, TX 75082 |
(800) 399-5831 |
| Houston 1800 West Loop Freeway South Suite 600 Houston, TX 77027 |
(800) 235-0796 |
| Lubbock 3223 S. Loop 289 Suite 460 Lubbock, TX 79423 |
(800) 399-5831 |
| San Antonio 17806 IH 10 West, Building 2 Suite 200 San Antonio, TX 78256 |
(210) 558-5100 |
| Tyler 3800 Paluxy Drive Suite 540 Tyler, TX 75703 |
(800) 259-3668 |
| Small Group Products | |
| Resources and Quoting Information | ShopsmallbusinessTX.com |
| Individual Products | |
| Individual Sales Representative (New Business Sales) | (800) 531-4456 |
| Dental Indemnity USA (sold with medical coverage) | (800) 820-9994 |
| Medicare Supplement Customer Service Representative | (800) 654-9390 |
Send Claims and Correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044
Blue Access for Employers Hours of Operation:
Monday – Friday 5:30 a.m. – Midnight (CT)
Saturday 5:30 a.m. – 6:00 p.m. (CT)
Sunday 5:30 a.m. – Midnight. (CT)
Blue Access for Employers is available 24x7 for majority of functions. Employee Enrollment and Maintenance transactions are not available Midnight to 5:30am (CST)
Blue Access Internet Help Desk
1 (888) 706-0583
Help Desk Hours of Operation:
Monday – Friday 7:00 a.m. – 10:00 p.m. (CT)
Saturday 7:00 a.m. – 3:30 p.m. (CT)
E-mail
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